Return & Exchange Policy

We want every CROTON piece to fit the way you imagined. If it does not, you can return it or exchange it for another size.

Return window

Request a return or exchange within 7 days of delivery from My Account → Orders, or by writing to wearcroton@gmail.com with your order number.

What can be returned

• Pieces that are unworn, unwashed and unaltered.
• With all original tags attached and in the original packaging.
• Free from perfume, deodorant, make-up or other marks.

Items that do not meet these conditions are sent back to you and are not refunded.

Size exchanges

You can exchange a piece for a different size of the same product, subject to stock. If your new size is not available, we refund you instead.

Damaged, defective or wrong item

If you receive a damaged, defective or wrong item, tell us within 48 hours of delivery with photos (and an unboxing video if possible). We arrange a free pickup and send a replacement, or a full refund if a replacement is not available.

How a return works

1. Raise the request from My Account → Orders and choose a reason.
2. We confirm the pickup, usually within two working days. Where pickup is not available at your pincode, we will share the address to send the parcel to.
3. Once the piece reaches us it goes through a quality check.
4. After it passes, your refund or exchange is processed.

Refunds

Approved refunds are processed within 5–7 working days of the quality check. Online payments go back to the original payment method. Cash-on-delivery orders are refunded by UPI or bank transfer to the details you share with us. Discounts from coupons are not refunded as cash.

Need help?

Write to wearcroton@gmail.com or WhatsApp 8849692051.