Cancellation & Refund Policy
When you can cancel an order, and how and when refunds are paid.
Last updated 30 Sep 2026
Cancelling an order
You can cancel an order at any time before it is dispatched. Write to wearcroton@gmail.com or WhatsApp 8849692051 with your order number, and we confirm the cancellation by email. Once an order has been handed to the courier it can no longer be cancelled — you can return it after delivery under our Return & Exchange Policy.
Cancellations by CROTON
We may cancel an order if a piece goes out of stock, if the delivery address is not serviceable, if payment could not be verified, or if we notice a clear pricing error. You are told straight away and any amount paid is refunded in full.
Refund timelines
- Cancelled prepaid orders: refunded to the original payment method within 5–7 working days.
- Returned pieces: refunded within 5–7 working days after they pass our quality check.
- Cash on delivery orders: refunded by UPI or bank transfer to the details you share with us.
Once we have issued a refund, your bank or payment provider may take a few more working days to show it in your account.
What is refunded
The amount you actually paid for the cancelled or returned pieces. Shipping charges are refunded when the whole order is cancelled before dispatch, or when the return is because of our mistake (a damaged, defective or wrong item). Coupon discounts are not paid out as cash.
Failed or double payments
If money was taken from your account but no order was created, it is usually reversed automatically by your bank within 5–7 working days. If it is not, send us the transaction reference and we will help trace it.
Contact
wearcroton@gmail.com · +91 88496 92051
